At Ayoun, every cap is crafted as a symbol of intention, energy, and ambition. Our mission is to offer you a smooth, fast, and premium experience anywhere in the world.

1. Shipping Regions

We ship our products worldwide.

2. Shipping in Europe – FREE

All orders shipped within the European Union benefit from 100% free shipping, with no minimum purchase required.
A simple, transparent experience with no hidden fees.

3. Shipping Outside Europe

Shipping costs vary depending on the destination and are automatically calculated at checkout.

4. Delivery Times

Average delivery times (excluding production and preparation):

– Europe: 3 to 7 business days
– Middle East: 3 to 5 business days
– USA / Canada: 5 to 12 business days
– Asia: 5 to 12 business days
– Rest of the world: 7 to 15 business days

5. Order Tracking

A tracking number is provided as soon as your order is dispatched.
You can also check your order status anytime via our portal: https://account.ayounonyou.com

6. Taxes & Customs

Depending on your destination, customs duties may apply.
These charges are the responsibility of the buyer.

Returns Policy

7 Days to Feel the Vibe

Upon receiving your cap, you have 7 full days to try it on and feel its energy.

To be eligible for a return, the item must be:

– Tried on indoors only
– Not washed
– Free of odours, marks, or makeup
– With all tags intact
– In its original packaging
– In perfectly new condition

Where to Submit a Return Request?

– Dedicated portal: https://account.ayounonyou.com

Return Fees

For all returns, return shipping costs are the responsibility of the customer.
This allows us to maintain premium quality while offering free shipping in Europe.

Refunds

Once the return is received:

– The item is inspected
– The refund is processed automatically
– Refunded to the original payment method
– Bank processing time: 10 to 15 business days

You will be notified at every step.